Legal

Terms of Service

Effective date: 1 February 2026

Acceptance of Terms

By accessing or using [ProductName] ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not use the Service.

"You" refers to the individual or business entity that creates an account, accesses, or uses the Service. If you are accepting these Terms on behalf of a business, you represent and warrant that you have authority to bind that business to these Terms.

[ProductName] Pty Ltd (ABN XX XXX XXX XXX) ("we", "us", "our") provides the Service from Sydney, New South Wales, Australia.

Description of Service

[ProductName] is a cloud-based automated invoice reminder platform designed for Australian small businesses. The Service includes:

  • Integration with Xero accounting software via secure OAuth connection.
  • Automated email and SMS reminders sent to your customers on your behalf, based on your configured reminder schedules.
  • Dashboards displaying invoice statuses, payment timelines, and outstanding amounts.
  • Reporting tools for tracking reminder performance and payment recovery rates.
  • Payment link generation to help your customers pay invoices quickly.

We may update, modify, or add features to the Service from time to time. We will notify you of any material changes that affect your use of the platform.

Account Registration

To use [ProductName], you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information including your name, email address, business name, and ABN.
  • Maintain and promptly update your account information if it changes.
  • Keep your login credentials confidential and not share them with any third party.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately at support@example.com if you suspect any unauthorised access to your account.

Each account is intended for use by a single business entity. You must be at least 18 years of age to create an account and use the Service.

Subscription and Billing

[ProductName] offers paid subscription plans billed either monthly or annually, as selected by you during sign-up or plan changes. The following terms apply:

  • All prices are displayed and charged in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST).
  • Payments are processed securely through Stripe. We do not store your full credit card details.
  • Monthly subscriptions renew automatically on the same day each month. Annual subscriptions renew on the anniversary of purchase.
  • You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, with a pro-rated charge for the remainder of the current billing period. Downgrades take effect at the start of the next billing cycle.
  • Annual plans include a 30-day money-back guarantee from the date of purchase. After this 30-day period, annual subscriptions are non-refundable for the remainder of the annual term.
  • We reserve the right to change our pricing with at least 30 days written notice. Price changes will not apply to your current billing period.

Free Trial

New accounts are eligible for a 14-day free trial of [ProductName]. During the trial period:

  • No credit card is required to start your trial.
  • You will have full access to all features available under your selected plan.
  • At the end of the 14-day period, your account will be paused until you select a paid plan and provide payment details.
  • Any data, configurations, and reminder schedules you create during the trial will be preserved when you upgrade to a paid plan.
  • We may extend or modify trial terms at our discretion. Trial offers are limited to one per business entity.

Acceptable Use

You agree to use [ProductName] in a lawful and responsible manner. Specifically, you must not:

  • Use the Service for any illegal, fraudulent, or deceptive purpose.
  • Send spam, unsolicited commercial messages, or reminders to individuals who have not transacted with your business.
  • Use the reminder system to harass, threaten, or intimidate any person.
  • Attempt to access, modify, or interfere with another user's account or data.
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Copy, reproduce, or create derivative works based on the Service or its design.
  • Introduce malware, viruses, or any harmful code into the platform.
  • Use automated tools (bots, scrapers, crawlers) to access the Service except through our documented API.

We reserve the right to suspend or terminate accounts that violate these acceptable use terms, with or without prior notice depending on the severity of the violation.

Your Data

You retain full ownership of all data you provide to or generate through [ProductName], including your business information, invoice data, contact lists, and reminder configurations ("Your Data").

By using the Service, you grant us a limited, non-exclusive, revocable licence to use, process, and store Your Data solely for the purpose of providing and improving the Service. We will not use Your Data for any other purpose without your explicit consent.

For complete details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Xero Integration

[ProductName] integrates with Xero accounting software to sync your invoice and contact data. By connecting your Xero account, you:

  • Authorise us to access your Xero organisation data via OAuth 2.0, including invoices, contacts, and payment statuses.
  • Acknowledge that data synced from Xero is subject to both these Terms and Xero's own terms of use and privacy policy.
  • May revoke our access to your Xero account at any time through your Xero account settings or through the [ProductName] dashboard.
  • Understand that revoking Xero access will disable invoice syncing and automated reminders until access is restored.

[ProductName] is an official Xero App Partner. However, we are not owned by, affiliated with, or endorsed by Xero Limited beyond the App Partner programme. Xero is a registered trademark of Xero Limited.

Limitation of Liability

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or completely secure.
  • Any defects will be corrected within a specific timeframe.
  • Automated reminders will guarantee payment from your customers.
  • The Service will be compatible with all third-party software or systems.

To the maximum extent permitted by applicable law, [ProductName] Pty Ltd, its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of the Service.

Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Service is limited to the total amount you paid to us in the 12 months immediately preceding the event giving rise to the claim.

Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), Schedule 2 (Australian Consumer Law), or any other applicable Australian consumer protection legislation that cannot be excluded by agreement.

If the Australian Consumer Law implies conditions, warranties, or guarantees into these Terms that cannot be excluded ("Non-Excludable Guarantees"), our liability for breach of any Non-Excludable Guarantee is limited, at our option, to:

  • Re-supplying the Service; or
  • Paying the cost of having the Service re-supplied.

Termination

You may cancel your [ProductName] account at any time through your account settings or by contacting us at support@example.com.

  • Monthly subscriptions: Cancellation takes effect at the end of the current billing period. No further charges will be made.
  • Annual subscriptions: Cancellation takes effect at the end of the current annual term unless you are within the 30-day money-back period.

We may suspend or terminate your account if you materially breach these Terms, including but not limited to violations of the acceptable use policy, non-payment of fees, or fraudulent activity. Where practicable, we will provide 14 days notice before termination, except in cases of severe or illegal misuse.

Upon termination, your data will be retained for 30 days to allow you to export or request a copy. After 30 days, your data will be permanently deleted from our systems. You may request immediate deletion at any time by emailing privacy@example.com.

Intellectual Property

The Service, including its design, code, branding, documentation, and all related intellectual property, is owned by [ProductName] Pty Ltd and is protected by Australian and international copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited right to use the Service in accordance with these Terms.

Changes to Terms

We may revise these Terms from time to time. When we make material changes, we will notify you via email at the address associated with your account at least 30 days before the changes take effect.

Your continued use of [ProductName] after the revised Terms take effect constitutes your acceptance of the updated Terms. If you do not agree with any changes, you may cancel your account before the new Terms come into force.

Non-material changes (such as corrections to typographical errors or clarifications that do not affect your rights) may be made without prior notice.

Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

Contact

If you have any questions about these Terms of Service, please contact us: